Product Design Leadership
- 20+ years: IC / Hands-on Design Lead, research, prototyping, handoff + direction (Figma, etc.)
- 12+ years: Managing UX/PD teams with up to 8 Direct Reports
- Separate User Research & UX Design teams and full stack Product Designers
- Managed Full Time and Contract resources
- Focus on mentorship, design quality, culture, strategy and Agile-based process development
- Built teams from ground up, wrote career ladders, jobs to be done, critical user journeys & hiring processes
- Startup-friendly – B2B, B2C. SaaS, Agentive AI
Design Thinking and Service Design
- Facilitated numerous design thinking and service blueprint oriented workshops for companies such as Cisco, Hyperloop and Volkswagen
- Built a custom Design Studio to research worldwide fan engagement for HSBC World Rugby in Green Point Stadium in Cape Town
- Designed complete workflows and highly accessible interfaces for the digital touchscreen Voting System in Los Angeles while iterating on the management and rollout of elections
Recent Projects
- Designed user experience flows for desktop, mobile and Agentive-AI at PanasonicWell, Strava, Citysearch, LA Voting System, Contesimal and many more
- Lead Design Strategy and Concept work for Strava, PanasonicWell, Honda, HSBC World Rugby, OpenX, LiveNation, CrowdStreet and more
- Lead Design System development at Strava, Kaiser Permanente, CrowdStreet and OpenX
AGILE BASED PROCESS & STRATEGY
Business and product strategy
Design process optimization
Product and project management
Agile scrum certified leadership
Team mentorship and management
FUNCTIONAL AESTHETIC DESIGN
User experience design
Information architecture and wireframes
Prototyping and animation
Design system development
Figma, Photoshop, Invision, Zeplin, Abstract
DESIGN THINKING ACTIVITIES & RESEARCH
Customer experience and service design
Design workshop facilitation
User interviews and testing
Quantitative and quantitative research
Content and brand marketing
“Jon is the very model of a modern UX designer — user-centric in his worldview, collaborative in his approach and agile in the day-to-day chaos of a startup. He casts a wide net in his analysis of the problems to be solved while remaining rigorous in the application of the tools of UX design to drive toward finding solutions to the user’s problems. He’s able to challenge assumptions in a way that leads to more elegant, and often simpler, solutions but keeps his eye on the horizon.”
Ken Rudman
Product Management Director, Parks Digital Platform
Walt Disney Parks & Resorts
“Jon consistently delights regardless of the level of difficulty of the project, but is particularly inspiring when devising design strategy and vision under the most demanding circumstances. Some of my favorite moments of collaborating with Jon came during the most physically and mentally grueling endeavors we’ve pursued together. He is an indispensable partner for anyone looking to define and execute true human centered innovations in design, products, and services.”
Reed Fehr
Program Director – Customer Experience
Idean, a Capgemini company
